7meter Privacy Policy – Data Protection & Privacy for Malaysian Players

7meter takes the responsibility of protecting personal data very seriously. We understand that your trust in us depends largely on your confidence that the information you provide is handled with integrity and professionalism. This Privacy Policy document is written in Bahasa Melayu so that all our Malaysian players can understand it easily.

This policy applies to all personal information you provide to 7meter through:

• The account registration process on the 7meter.wine website
• Use of any part of the platform – casino, Sports Betting, lottery, e-sports, badminton, cricket, and more
• Deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX
• Communications with the 7meter customer support team via live chat or email
• Participation in 7meter promotions, competitions, or VIP programmes

If you have any questions about how 7meter handles your personal data after reading this policy, please reach out to us at support@7meter.wine. Our Malay-speaking team is available to assist you 24 hours a day.

7meter collects your personal information through two main channels – information you provide directly to us, and information collected automatically when you use our platform. Below is a full breakdown of both categories:

Information you provide directly:

Information collected automatically:

• Technical Data: IP address, web browser type, device operating system, screen resolution
• Usage Data: Pages visited, games played, session duration, features used
• Transaction Data: Deposit, withdrawal, betting, and winnings history on the 7meter platform
• Cookie Data: Language preferences, login status, display settings (see Section 6 for more details)
• Approximate Location Data: Country or region based on IP address — not precise GPS location

Every piece of information collected by 7meter serves a specific purpose. We do not use your data for anything unrelated to delivering the platform's services to you. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your 7meter account, processing secure login requests, and ensuring only you can access your account
• Financial Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other methods, as well as processing winnings withdrawals in MYR directly to your chosen payment method
• Identity Verification & Fraud Prevention: Verifying that you are who you claim to be, preventing the use of multiple accounts, and detecting suspicious activity that may indicate fraud or money laundering
• Service Delivery: Gives you access to all sections of the 7meter platform – slots, Live Casino, Malaysia Super League football betting, badminton, e-sports, lottery, and more
• Customer Support: Responding to your enquiries and complaints, resolving technical issues, and ensuring your experience on 7meter runs smoothly
• Important Communications: Sending security notifications, important terms updates, transaction information, and player satisfaction survey responses
• Platform Improvements: Analysing usage patterns in aggregate and anonymised form to identify popular features, technical issues, and areas for improvement
• Responsible Gaming: Monitoring betting patterns to identify early signs of gambling-related issues and offering appropriate assistance or limit-setting tools to players who may need them

7meter does not sell or rent your personal data to any party for commercial purposes. However, there are limited situations where we need to share certain information with specific parties to enable our platform to function or to meet legal requirements:

• Payment Service Providers: When you make a deposit or withdrawal, the necessary transaction information is shared with payment providers such as Touch 'n Go, GrabPay, or banks via FPX to process the payment. These providers have their own privacy policies governing how they use that data
• Game Providers: Game studios such as Pragmatic Play and PG Soft may receive the minimum technical data required to deliver their games to you correctly, including session information and game transaction data
• Identity Verification Services: To process KYC verification, portions of your identity documents may be transmitted to approved third-party identity verification services operating under strict security standards
• Legal Authorities: 7meter will disclose user information when lawfully required to do so by a court, regulatory body, or authorised law enforcement agency through a valid request or order
• Analytics Services: Anonymised, non-identifiable usage data may be shared with analytics platforms for platform improvement purposes – this data contains no information that can personally identify you

Protecting your personal data is 7meter's top technical and operational priority. We continuously invest in security infrastructure to ensure your information remains protected at all times. The following are the key security measures we have in place:

• Data Encryption in Transit: All communications between your browser and 7meter's servers use TLS 1.3 with 256-bit SSL encryption – no data is transmitted in plain text
• Data Encryption at Rest: Sensitive data stored in our databases – including financial information and identification documents – is encrypted using AES-256 standards
• Two-Factor Authentication: Players can enable 2FA in their account settings for an extra layer of protection when logging in
• Internal Access Controls: Only authorised 7meter staff with a legitimate business need may access players' personal data, and all access is recorded and audited
• Regular Penetration Testing: The 7meter platform undergoes regular security testing by independent third-party security experts to identify and patch any vulnerabilities before they can be exploited
• 24-Hour Threat Monitoring: An automated monitoring system operates around the clock to detect unusual activity, intrusion attempts, or any suspicious behaviour targeting the platform
• Secure Data Backups: Data is regularly backed up to a secure, separate location to ensure service continuity and protection against data loss

7meter uses cookies and similar tracking technologies to ensure our platform runs smoothly and to deliver a better experience for you. Cookies are small text files stored in your browser when you visit our website. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functionality – including login authentication, session security, and language preferences. Without these cookies, the platform cannot function properly
• Functional Cookies: Saving your preferences such as display settings, your last-used betting denomination, and favourite games so you do not have to reconfigure them each time
• Analytics Cookies: Helping us understand how players use the platform – which pages are visited most, where users encounter difficulties, and how navigation flows can be improved. This data is collected in aggregate and cannot be used to identify you personally
• Security Cookies: Used to detect and prevent fraudulent activity, including suspicious login attempts and automated bot usage

You can manage cookie settings through your web browser. Most modern browsers allow you to view, delete, or block cookies from specific websites. However, blocking essential cookies may affect the functionality of the 7meter platform and your gaming experience. For information on how to manage cookies in your browser, please refer to your browser's relevant help section.

As a 7meter player, you have the following rights over the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the 7meter data protection team by email at support@7meter.wine, stating the right you wish to exercise and the relevant details. We will respond within 14 business days. For more complex cases, we may require up to 30 days but will notify you of any delay.

The 7meter platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors. The following measures are in place to prevent access by underage individuals:

• Age verification during the registration process, requiring acknowledgement that the user is at least 18 years old
• Additional age verification during the KYC process using MyKad documentation
• Continuous monitoring to identify usage patterns that may indicate an account is held by an underage individual

Parents and guardians are encouraged to use parental control software and to speak with their children about the risks of online gambling. 7meter fully supports efforts to prevent minors from accessing betting platforms.

Your personal data may be stored and processed on servers located across multiple locations to ensure optimal platform performance and service continuity. 7meter takes appropriate measures to ensure that any cross-border data transfers are carried out securely and in compliance with established data protection standards.

The safeguards we apply to international data transfers include:

• Standard data transfer agreements that bind data recipients to protection standards equivalent to our own policy
• Data encryption across all transfers regardless of origin or destination
• Regular security assessments of our data storage infrastructure across all locations
• Strict access controls ensure that only authorised personnel can access data at each location

7meter reserves the right to update or amend this Privacy Policy from time to time in line with changes to our operational practices, new legal requirements, or changes in how we deliver services to Malaysian players. Each version of the policy will state the most recent update date at the top of the document.

For material amendments – meaning changes that significantly alter how we collect, use, or share your personal data – we will:

• Send email notifications to all active 7meter members at least 14 days before the changes take effect
• Displaying clear notices on the 7meter platform homepage
• Providing a summary of key changes so you can quickly understand what has been updated

Your continued use of the 7meter platform after the effective date of any amendment will be considered your acceptance of the updated policy. If you do not agree with any amendment, you have the right to stop using the platform and request account closure along with the return of any eligible balance.

If you have any questions, concerns, or requests relating to this Privacy Policy or how 7meter handles your personal data, there are several ways to get in touch with us:

• Email: Send an email to our data protection team at support@7meter.wine with the subject line "Data Privacy Enquiry" – we will respond within 24 business hours
• Live Chat: Contact 7meter customer support directly via the live chat feature on the platform – available 24 hours a day, 7 days a week, including Malaysian public holidays
• Written Requests: For formal requests relating to data rights such as access or deletion requests, we recommend communicating via email to maintain a written record

If you are not satisfied with our response to any privacy-related query or complaint after contacting us directly, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.